Shipping

Shipping Policy

At SpaceTrips, we want your order to reach you as smoothly and quickly as possible. Below you will find everything you need to know about how and when your order will arrive. If you have any questions, our team is always happy to help.

Free worldwide shipping

We are proud to offer free shipping on every order, wherever you are in the world. There are no hidden fees and no minimum spend. The price you see at checkout is the price you pay.

Order processing

Every order goes through a short processing period before it is dispatched, usually one to two business days. During this time, we prepare, check, and carefully pack your order to make sure it arrives in perfect condition. During busy periods, such as major holidays or sale events, processing may take a little longer, and we appreciate your patience.

Estimated delivery times

Once your order has been dispatched, estimated delivery times are as follows:

United States, United Kingdom, Ireland, Australia, Spain, France, Netherlands, Germany, and Italy: 4 to 6 business days
Belgium, Austria, Portugal, New Zealand, Hungary, Poland, Brazil, and Malaysia: 4 to 7 business days
Sweden, Finland, Denmark, Norway, and Switzerland: 8 to 10 business days
Canada and Singapore: 7 to 10 business days
Most other countries: around 5 to 10 business days

Order tracking

As soon as your order has been dispatched, we will send you a shipping confirmation email that includes your tracking number, so you can follow your parcel every step of the way to your door. You will receive updates on your shipment as it makes its way to you, and you can also track your order any time on our Tracking page.

Ordering for a special occasion?

If you are ordering for a birthday, anniversary, holiday, or any other special occasion, we completely understand how important it is for your order to arrive on time. If you would like a more specific delivery estimate for your date, you are welcome to reach out to us and we will be glad to help. Either way, you can order with confidence knowing we will always do our best to get your order to you as quickly as possible.

Delivery and lost parcels

Once your parcel leaves our hands, it is passed to the courier for the final stage of its journey. The vast majority of orders arrive comfortably within the windows above, though on rare occasions international customs or busy holiday periods can add a little time. If that ever happens with your order, we will keep you updated and help however we can.

If your tracking shows that your order has been successfully delivered to the address provided at checkout but you have not received it, please get in touch with us, and we will do our best to help you locate it. We would also recommend contacting your local courier or post office, as they can provide detailed delivery information for your area.

To help your parcel arrive safely, we recommend making sure someone is available to receive it. If you will not be home during delivery hours, you can ask your courier to hold your parcel at a local collection point for pickup, which is a simple way to keep it secure.

While we are not able to refund or replace an order that a courier has confirmed as delivered to the correct address, we would never leave you to deal with a delivery problem alone. We will always do what we can to help you locate your parcel and find the best possible solution together.

We are here to help

We are a small, family-owned business, and every order matters to us. If anything about your delivery is unclear or does not go to plan, please reach out to us at spaceatrip@yahoo.com and we will personally help you sort it out.