Refund Policy

                       Returns & Refunds Policy

At SpaceTrips, your satisfaction is our priority. We want you to love what you ordered, and if something is not right, we are here to make it easy to put things right. You can request a return within 30 days of delivery.

Our 30-day guarantee

If you are not completely happy with your order, you have 30 days from the day it arrives to request a return. We want you to shop with confidence, knowing that a real, friendly team is here to help if anything is not quite right.

If your item arrives damaged or faulty

We carefully check every order before it is sent, but if your item arrives damaged, faulty, or not as described, we will make it right at no cost to you. Just contact us within 30 days with a photo or short video of the issue, and we will arrange a free replacement or a full refund, whichever you prefer. You will not need to pay any return shipping in these cases.

If you change your mind

If you simply change your mind, that is no problem at all. You can return your item within 30 days, as long as it is unused, in its original condition, and in its original packaging. Contact us, and we will send you a prepaid label. Once your item is back with us and checked, we will process your refund right away.

How to request a return?

Requesting a return is simple:

Email us at spaceatrip@yahoo.com with your order number
Include a clear photo of the item and a short video if it is damaged or faulty
Our team will review your case and send you return instructions if approved. We aim to respond to every return request in 24 to 48 hours, so you are never left waiting.

Your refund

Once your returned item reaches us and has been inspected, refunds are processed within one to three business days. Your refund will be issued to your original payment method, and you will receive a confirmation as soon as it is on its way. Please note that it can then take a few extra days for your bank or card provider to show the funds, depending on their processing times.

We are here to help

We are a small, family-owned business, and we treat every customer the way we would want to be treated. If you have any questions about a return, a refund, or anything else, please reach out to us at spaceatrip@yahoo.com, and we will personally help you sort it out.